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Call center leaderboard for the wallboard on your floor.
Rank every agent by calls handled, average handle time, occupancy and service level - live on the contact-center wallboard. Feed it straight from your ACD. Cast it to the floor screen in under a minute, with no telephony project and no IT ticket.
Your ACD knows the stats. The floor can't see them.
Five9 and Genesys already log every call, every second of handle time, every queue spike. But those reports live in a supervisor's tab. A live wallboard pushes the same call center metrics out where agents stand - and watches AHT drop and service level climb in real time.
The floor lifts when the queue is visible
Agents pick up the pace when calls handled and queue depth are on the wallboard. Public rankings turn a quiet shift into a live race instead of a Monday-morning report.
Reward the right call center KPI
Rank on service level, AHT or occupancy - not just raw call count. Put the metric that protects SLA on the wallboard and let the board do the coaching.
Celebrate every wrapped call live
A perfectly handled call deserves more than an after-shift email. Wrapping a tough contact bumps an agent up the wallboard the instant the ACD reports it, in front of the whole floor.
Put your top agents on the wallboard - with the service-level goal in plain sight.
The top three agents take the podium, the rest of the floor ranks below, and a live goal gauge shows how close the contact center is to the day's service-level target. Built for the screen mounted over the floor.
- Medallions and avatars for the top performers
- Custom KPIs - calls handled, AHT, occupancy, service level
- Live team goal gauge and daily trend
- Dark theme tuned for large floor wallboards
Every agent sees exactly where they stand against the shift target.
The scorecard view shows each agent's calls handled, a live progress bar toward their target, and the floor's daily momentum. Set per-shift, daily or weekly goals and watch the bars fill in real time as calls wrap and the queue clears.
- Individual targets per agent or a shared floor goal
- Progress-to-target bars with exact percentages
- Daily call trend and occupancy heatmap
- Auto-rollover at the end of each shift or period
Built for every kind of contact-center floor.
From inbound call centers to outbound dialer rooms to BPO sites - wallboards work wherever there's a queue to clear and a service level to protect.
Inbound Call Wallboards
Show calls answered, calls handled and live queue depth on the floor wallboard. Real-time updates - no refreshing the screen.
AHT & Handle-Time Races
Rank agents on average handle time and after-call work so the floor trims seconds without sacrificing quality.
Service Level & SLA Boards
Keep service level and SLA front and center on the wallboard. Reward the agents holding the line during the busiest intervals.
ACD & CCaaS Integration
Push stats directly from Five9, Genesys, Talkdesk, Aircall or Salesforce Service Cloud via REST API. The wallboard updates the moment a call wraps.
Occupancy & Abandon-Rate Sprints
Gamify occupancy and drive the abandon rate down during peak intervals and seasonal volume spikes.
New-Agent Ramp Tracking
Track onboarding milestones: first handled call, first call inside AHT, first solo shift on the floor. Build momentum from day one.
Multi-Site & BPO Competitions
Pit shifts, sites or BPO partners against each other on one wallboard. Perfect for seasonal volume and big campaign pushes.
Remote & At-Home Agents
Share the wallboard in Slack and Teams, or embed it in the agent desktop. At-home agents still feel the energy of the floor.
Wire it into your ACD in three lines.
Don't make agents update the wallboard. Don't make your WFM team copy-paste from Five9. Push call center stats straight from the source - a real-time event, a scheduled job, or one curl from your terminal.
- Five9 / Genesys - fire on call wrap or interval close
- Talkdesk / Aircall - webhook on call ended
- Salesforce Service Cloud - flow or Zapier webhook
- Your own stack - any tool that can POST JSON
# Fire this from your ACD webhook when a call wraps
curl -X POST https://api.boardq.io/v1/scores \
-H "Authorization: Bearer $BOARDQ_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"board_id": "calls-handled-today",
"participant": "Marta Nowak",
"score": 142,
"unit": "calls"
}'Everything your contact center needs. Nothing it doesn't.
⚡ 60-second setup
Create a board, add agents, cast it to the floor. No software to install, no telephony project, no procurement.
🔄 Real-time updates
Stats update live across every screen over WebSocket. Wrap a call, the wallboard refreshes instantly.
📺 Built for the wallboard
Full-screen, high-contrast themes designed to be readable from across the contact-center floor.
🖥️ Embed anywhere
Drop the wallboard into Slack, Teams, Notion or the agent desktop with a single iframe.
🎨 Custom branding
Upload your logo, pick your colors. Make the wallboard feel like it belongs in your contact center.
🔌 REST API + webhooks
Push from Five9, Genesys, Talkdesk or anywhere. Pull standings into weekly WFM reviews programmatically.
🔒 Private boards
Password-protect competitions so agent performance stays inside the contact center.
📱 Works on every device
Agents check standings from their phone between calls. Works in any browser, no app to install.
“We used to chase service level off a report nobody read. Putting calls handled and SLA on the wallboard changed the floor overnight - the queue moves without a supervisor having to walk it, and new hires can see what a good shift looks like in real time.”
Common questions.
How do I turn this into a call center wallboard?
Open the leaderboard in any browser on the screen over your floor and click full-screen. It auto-refreshes via WebSocket, so calls handled and service level update on the wallboard without anyone reloading. The dark theme is tuned for large floor displays.
Which contact-center platforms can push stats?
Any ACD or CCaaS with webhooks or an API. Teams push real-time stats from Five9, Genesys, Talkdesk, Aircall, NICE, Amazon Connect and Salesforce Service Cloud via the BoardQ REST API. Zapier works too if you don't want to write code.
Which call center metrics can I rank on?
Anything with a number: calls answered, calls handled, average handle time, occupancy, service level, SLA compliance, abandon rate, after-call work or QA score. You set the unit label ("calls", "%", "sec") to match the KPI.
Is the wallboard free?
Yes. The free plan includes 2 wallboards with unlimited agents, real-time updates, all themes, and API access. Premium starts at $8.99/month for unlimited boards and custom branding.
Can at-home agents see the same wallboard?
Absolutely. Share the wallboard URL in Slack or Teams, embed it in the agent desktop, or pin it as a browser tab. Remote agents see the same live standings as the on-site floor wallboard.
How fast can a wallboard go live?
Under a minute. Name the board, add agents, set the metric, cast it to the floor. No procurement, no security review, no telephony project. Start it before your next shift.
Your contact-center wallboard can be live in 60 seconds.
Free to start. Unlimited agents. No credit card. Upgrade only when you need more boards or custom branding.
No setup fee · No contract · Cancel anytime