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The support leaderboard your agents will actually watch.
Gamify resolved tickets, CSAT and SLA, and put real-time agent rankings on every call-center wallboard. Pipe scores in from your help desk. Set up in under a minute - no IT ticket, no onboarding, no contract.
Your help desk has the numbers. Nobody's watching them.
Zendesk tracks every ticket. Your QA sheet has the CSAT. But the dashboards live in a tab nobody opens. A live leaderboard turns the same data into visible, public competition - and watches handle times drop and resolutions climb.
Visibility lifts the whole queue
Agents work the queue harder when their name is on the wall. Public rankings turn ticket volume into a daily race instead of a monthly QA review.
Reward quality, not just volume
Rank on CSAT, first-response time or SLA compliance - not just tickets closed. Show the metric that matters and let the board do the coaching.
Celebrate wins in real time
A five-star survey deserves more than a private note. Resolving a tough ticket bumps an agent up the board live, on the wallboard, in front of the whole floor.
Put your top agents on the wall - with the team goal in plain sight.
Top three agents get the spotlight, the rest of the floor ranks below, and a live team goal gauge shows how close you are to the day's target. Built for the back wall of the contact center.
- Medallions and avatars for the top performers
- Custom KPIs - resolved tickets, CSAT, calls handled
- Live team goal gauge and daily trend
- Dark theme tuned for large wallboards
Every agent sees exactly where they stand against target.
The scorecard view shows each agent's resolved issues, a live progress bar toward their target, and the team's daily momentum. Set daily, weekly or shift-based goals and watch the bars fill in real time as tickets close.
- Individual targets per agent or a shared team goal
- Progress-to-target bars with exact percentages
- Daily total trend and activity heatmap
- Auto-rollover at the end of each period
Built for every kind of support floor.
From inbound call centers to SaaS help desks to BPO operations - leaderboards work wherever there's a queue to clear and a number to chase.
Call Center Wallboards
Show resolved calls, calls answered and average handle time on the floor wallboard. Real-time updates - no refreshing needed.
Help Desk Ticket Races
Run resolved-ticket competitions across your Zendesk, Freshdesk or Intercom queues. Watch backlog shrink as agents compete.
CSAT & Quality Boards
Rank on customer satisfaction and QA scores so quality wins, not just speed. Reward the agents customers love most.
Help Desk Integration
Push scores directly from Zendesk, Freshdesk, Intercom or Salesforce Service Cloud via REST API. Updates the moment a ticket is resolved.
SLA & Response-Time Sprints
Gamify first-response and resolution time. Keep the team inside SLA during peak hours and ticket spikes.
New-Agent Ramp Tracking
Track onboarding milestones: first resolved ticket, first five-star CSAT, first solo shift. Build momentum from day one.
Multi-Team & BPO Competitions
Pit shifts, sites or BPO partners against each other. Perfect for seasonal volume, product launches and big support pushes.
Remote & Hybrid Support
Share leaderboards in Slack and Teams, or embed them in Notion. Distributed agents still feel the energy of the floor.
Wire it into your help desk in three lines.
Don't make agents update the board. Don't make your ops team copy-paste from Zendesk. Push scores straight from the source of truth - a trigger, an automation, or one curl from your terminal.
- Zendesk - fire a trigger on ticket solved
- Freshdesk - automation rule webhook on resolve
- Intercom / Help Scout - Zapier or direct webhook
- Your own stack - any tool that can POST JSON
# Fire this from your help desk webhook on ticket solved
curl -X POST https://api.boardq.io/v1/scores \
-H "Authorization: Bearer $BOARDQ_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"board_id": "support-resolved-this-week",
"participant": "Marta Nowak",
"score": 20,
"unit": "tickets"
}'Everything your support floor needs. Nothing it doesn't.
⚡ 60-second setup
Create a competition, add agents, share the link. No software to install, no IT ticket, no procurement.
🔄 Real-time updates
Scores update live across every screen over WebSocket. Resolve a ticket, the wallboard refreshes instantly.
📺 Built for the wallboard
Full-screen, high-contrast themes designed to be readable from across the contact-center floor.
🖥️ Embed anywhere
Drop the leaderboard into Slack, Teams, Notion or your agent intranet with a single iframe.
🎨 Custom branding
Upload your logo, pick your colors. Make the board feel like it belongs in your support center.
🔌 REST API + webhooks
Push from Zendesk, Freshdesk or anywhere. Pull standings into weekly ops reviews programmatically.
🔒 Private boards
Password-protect competitions so agent performance stays inside the team.
📱 Works on every device
Agents check standings from their phone between calls. Works in any browser, no app to install.
“Our agents used to find out where they stood at the monthly QA review. Now it's on the wall all shift, and the quiet competition keeps the queue moving without anyone having to chase it. Honestly, onboarding new hires got easier too - they can see what ‘good’ looks like from day one.”
Common questions.
Can I display this on the call-center wallboard?
Yes - that's the primary use case. Open the leaderboard in any browser on a wallboard or smart TV, click full-screen, and it auto-refreshes via WebSocket. The dark theme is tuned for large displays.
Does it integrate with my help desk?
Yes. BoardQ exposes a REST API. Push scores from Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud or anything else that supports webhooks. Zapier works too if you don't want to write code.
What support metrics can I track?
Anything with a number: resolved tickets, resolved calls, CSAT, first-response time, average handle time, SLA compliance, QA score, calls answered. You set the unit label ("tickets", "calls", "%") to match your KPI.
Is it free for small teams?
Yes. The free plan includes 2 leaderboards with unlimited agents, real-time updates, all themes, and API access. Premium starts at $6.99/month for unlimited boards and custom branding.
Can remote support teams use this?
Absolutely. Share the leaderboard URL in Slack or Teams, embed it in your intranet, or pin it as a browser tab. Remote agents see the same live standings as the on-site wallboard.
How long does setup actually take?
Under a minute. Name the competition, add agents, set the metric, hit the wall. No procurement, no security review, no onboarding call. Start it before your next shift.
Your next agent competition can be live in 60 seconds.
Free to start. Unlimited agents. No credit card. Upgrade only when you need more boards or custom branding.
No setup fee · No contract · Cancel anytime