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The live customer success leaderboard your CSMs will actually watch.
Rank net revenue retention, renewals, expansion and customer health scores in real time on every office TV. Pipe metrics in from Gainsight or ChurnZero. Set up in under a minute - no IT, no onboarding, no contract.
Retention dashboards don't motivate anyone.
Gainsight tracks the data. Your QBR deck has the numbers. But nobody opens them between reviews. A live leaderboard turns NRR, renewals and health scores into visible, public momentum - and watches churn fall.
Visibility drives retention
CSMs work the book harder when their NRR is on the wall. Public rankings turn retention into a daily focus instead of a renewal-week scramble.
Focus on the metric that matters
Stop CSMs from drowning in busywork. Show one number - net revenue retention, expansion booked, health scores recovered - and let the board do the coaching.
Celebrate saves in real time
A clutch renewal or a big upsell deserves more than a Slack emoji. Closing it bumps a CSM up the board live, on the office TV, in front of the whole team.
See every CSM ranked the moment a renewal closes.
Each CSM gets a bar sized by the number that matters - net revenue retention, renewals closed, expansion booked. The leader pulls ahead live as accounts renew, big and readable from across the CS floor.
- CSM photos on every bar, leader pulls ahead live
- Custom KPIs - NRR, renewals, expansion, anything
- Quarter-over-quarter deltas with trend arrows
- Dark theme tuned for large office displays
Every CSM knows exactly how close they are to their NRR target.
The progress-to-target view shows each CSM's retained revenue, their goal, and a live progress bar. Set monthly, quarterly or annual retention and expansion targets. Watch the bars fill in real time as renewals land.
- Individual NRR goals per CSM or shared team target
- Team retention headline metric, always visible
- Color-coded progress bars (red → orange → green)
- Auto-rollover at end of period
See exactly who's protecting the book.
The share-of-total view sizes every CSM by their contribution, so the whole team can see who's driving expansion - and who needs a coaching nudge before a renewal slips. Mix NRR, renewals or health-score wins and run as many programs as you like off the same roster.
- Each CSM sized by their share of retained revenue
- Ranked list with exact amounts and percentages
- Run multiple CS programs off one team roster
- Bold, color-coded tiles built for the office TV
Built for every kind of customer success motion.
From high-touch enterprise CSMs to scaled digital teams to onboarding specialists - leaderboards work wherever there's a retention number to protect.
Renewal Quarter Sprints
Run renewal races, gross-retention pushes, or save challenges. Live rankings keep every CSM engaged through the whole renewal cycle.
Office TV Dashboards
Display the leaderboard on office TVs or wall-mounted screens. Real-time updates - no browser refreshing needed.
Health Score Recovery
Accounts moved from red to green, at-risk saves, QBRs delivered. Gamify proactive outreach and watch health scores climb.
CS Platform Integration
Push metrics directly from Gainsight, ChurnZero, Catalyst or Vitally via REST API. The leaderboard updates the moment a renewal closes or a health score changes.
Expansion & Upsell Races
Pit CSMs, pods or regions against each other on expansion revenue. Perfect for quarterly kickoffs and net-revenue-retention challenges.
Onboarding Completion Tracking
Track new-account milestones during onboarding: kickoff held, first value, go-live. Celebrate completions publicly and build momentum from day one.
Advocacy & Referral Drives
Reference calls secured, case studies landed, referrals generated. Light up the team for the metrics that grow the business beyond the renewal.
Remote & Hybrid CS Teams
Share leaderboards in Slack and Teams, or embed them in Notion. Distributed CSMs still feel the heat of the team race.
Wire it into your CS stack in three lines.
Don't make your CSMs update the board. Don't make your CS Ops team copy-paste from Gainsight. Push metrics straight from the source of truth - a Zapier webhook, a rule, or one curl from your terminal.
- Gainsight - fire on renewal closed or CTA completed
- ChurnZero - webhook on health score or renewal change
- Catalyst / Vitally / HubSpot - Zapier or direct webhook
- Your own stack - any tool that can POST JSON
# Fire this from your CS platform webhook on renewal
curl -X POST https://api.boardq.io/v1/scores \
-H "Authorization: Bearer $BOARDQ_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"board_id": "q4-nrr-race",
"participant": "Jessica Miller",
"score": 114,
"unit": "% NRR"
}'Everything your CS team needs. Nothing it doesn't.
⚡ 60-second setup
Create a program, add CSMs, share the link. No software to install, no IT approval, no procurement.
🔄 Real-time updates
Scores update live across every screen over WebSocket. Log a renewal from your phone, the office TV refreshes instantly.
📺 Built for the office TV
Full-screen, high-contrast themes designed to be readable from across the CS floor.
🖥️ Embed anywhere
Drop the leaderboard into Slack, Teams, Notion or your CS intranet with a single iframe.
🎨 Custom branding
Upload your logo, pick your colors. Make it feel like the board belongs in your office, not someone else's.
🔌 REST API + webhooks
Push from Gainsight, ChurnZero or anywhere. Pull standings into weekly CS reviews and QBR decks programmatically.
🔒 Private boards
Password-protect programs so retention and revenue numbers stay inside the company.
📱 Works on every device
CSMs check standings from their phone between calls. Works in any browser, no app to install.
Just want a clean leaderboard? Done.
Not every team needs avatars and crowns. If you just want rank, name, and a number - that's one of our templates too. Pick a theme, start adding renewals, ship it to the wall.
Pick a template →
“We put BoardQ on the wall of the CS floor with NRR and renewals on it. Within a quarter, gross retention was up four points - no new comp plan, no new headcount. The board did the work.”
Common questions.
Can I display this on the office TV?
Yes - that's the primary use case. Open the leaderboard in any browser on a smart TV, click full-screen, and it auto-refreshes via WebSocket. The dark theme is tuned for large displays.
Does it integrate with Gainsight or ChurnZero?
Yes. BoardQ exposes a REST API. Push metrics from Gainsight, ChurnZero, Catalyst, Vitally, HubSpot or Salesforce - anything that supports webhooks. Zapier works too if you don't want to write code.
What CS metrics can I track?
Anything with a number: net revenue retention, gross retention, churn rate, renewals closed, expansion and upsell revenue, health scores, onboarding completions, QBRs delivered, product adoption, referrals. You set the unit label ("% NRR", "renewals", "$") to match your KPI.
Is it free for small teams?
Yes. The free plan includes 2 leaderboards with unlimited participants, real-time updates, all themes, and API access. Premium starts at $8.99/month for unlimited boards and custom branding.
Can remote CS teams use this?
Absolutely. Share the leaderboard URL in Slack or Teams, embed it in your intranet, or pin it as a browser tab. Remote CSMs see the same live standings as the office TV.
How long does setup actually take?
Under a minute. Name the program, add CSMs, set the metric, hit the wall. No procurement, no security review, no onboarding call. Start it before your next stand-up.
Your next CS leaderboard can be live in 60 seconds.
Free to start. Unlimited CSMs. No credit card. Upgrade only when you need more boards or custom branding.
No setup fee · No contract · Cancel anytime