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Turn your Zendesk data into a live support leaderboard.
Fire a Zendesk Trigger when a ticket is solved or a CSAT survey comes back, and BoardQ ranks your agents on the wallboard in real time. Solved tickets, CSAT, first reply time, full resolution time - up on the office TV the moment it happens. No marketplace app, just a webhook.
Zendesk has every number. Nobody's watching the dashboard.
Zendesk Explore tracks solved tickets, CSAT and reply times down to the minute - but the reports live in a tab nobody opens until the monthly review. A live leaderboard pulls the same Zendesk data onto the wallboard and turns it into visible, daily competition.
Solved tickets become a daily race
When a Zendesk ticket is marked solved, the agent climbs the board live. Public rankings turn the queue into a race instead of a number nobody sees until reporting day.
Reward CSAT, not just volume
Pipe Zendesk satisfaction ratings to the board and rank on CSAT, first reply time or full resolution time - so the agents customers love most get the spotlight.
The webhook does the work
A Zendesk Trigger fires the moment a ticket changes. No agent updates the board, no ops team copies numbers out of Zendesk - the data pushes itself.
Put your top Zendesk agents on the wall - with the team goal in plain sight.
The top three agents get the podium, the rest of the floor ranks below, and a live team goal gauge shows how close you are to the day's solved-ticket target. Every Zendesk Trigger that fires re-sorts the board in real time.
- Medallions and avatars for the top performers
- Custom KPIs - solved tickets, CSAT, replies sent
- Live team goal gauge and daily trend
- Dark theme tuned for large support wallboards
Every agent sees exactly where they stand against target.
The scorecard view shows each agent's solved tickets, a live progress bar toward target, and the team's daily momentum. Set daily, weekly or shift-based goals and watch the bars fill as Zendesk marks tickets solved.
- Individual targets per agent or a shared team goal
- Progress-to-target bars with exact percentages
- Daily total trend and activity heatmap
- Auto-rollover at the end of each shift or week
Every way teams put Zendesk on the wall.
From inbound support queues to CSAT drives to new-hire ramp - if Zendesk tracks it, BoardQ can rank it and put it on the office TV.
Solved-Ticket Races
Fire a Zendesk Trigger on ticket solved and watch the queue turn into a live race. Backlog shrinks as agents compete for the top of the board.
CSAT & Quality Boards
Push Zendesk satisfaction ratings to the board and rank on CSAT, so customer-loved agents win - not just the fastest closers.
First Reply & Resolution Time
Gamify first reply time and full resolution time straight from Zendesk SLA fields. Keep the team inside SLA during ticket spikes.
Triggers & Webhooks
Build a Zendesk Trigger or Automation that fires a webhook to the BoardQ REST API on any ticket event. Native Zendesk, no add-on.
Reassignment Tracking
Trigger on ticket reassignment to spotlight clean first-touch resolutions and keep an eye on tickets bouncing between agents.
New-Agent Ramp Tracking
Track Zendesk milestones: first solved ticket, first five-star CSAT, first solo shift. Build momentum from day one.
Zapier & No-Code Setup
No webhook access? Use Zapier's Zendesk trigger and the Webhooks action to POST to BoardQ - the JSON is identical.
Remote & Hybrid Support
Share the leaderboard in Slack and Teams, or embed it in Notion. Distributed Zendesk agents still feel the energy of the floor.
Connect Zendesk to the board with one Trigger.
Don't make agents update the board. Don't make your ops team export from Zendesk Explore. Create a Zendesk webhook, point it at the BoardQ REST API, and fire it from a Trigger or Automation the moment a ticket is solved or a CSAT survey comes back.
- Zendesk Trigger - fire a webhook on ticket solved
- Zendesk Automation - webhook on CSAT received
- Zapier - no-code via the Zendesk trigger
- REST API - any tool that can POST JSON
# Zendesk Trigger fires this webhook when a ticket is solved
curl -X POST https://api.boardq.io/v1/scores \
-H "Authorization: Bearer $BOARDQ_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"board_id": "zendesk-solved-this-week",
"participant": "{{ticket.assignee.name}}",
"score": 1,
"unit": "tickets"
}'Everything your support floor needs. Nothing it doesn't.
🪝 Native Zendesk webhooks
Connect with a Zendesk Trigger or Automation firing a webhook - no marketplace app to install, no IT ticket.
🔄 Real-time updates
Scores update live across every screen over WebSocket. Solve a ticket in Zendesk, the wallboard refreshes instantly.
📺 Built for the wallboard
Full-screen, high-contrast themes designed to be readable from across the support floor.
⭐ CSAT & SLA metrics
Rank on Zendesk CSAT, first reply time, full resolution time or solved tickets - whatever KPI matters this week.
🎨 Custom branding
Upload your logo, pick your colors. Make the board feel like it belongs in your support center.
⚡ Zapier & REST API
No webhook access on your plan? Route the same Zendesk event through Zapier or call the REST API directly.
🖥️ Embed anywhere
Drop the leaderboard into Slack, Teams, Notion or your agent intranet with a single iframe.
📱 Works on every device
Agents check standings from their phone between tickets. Works in any browser, no app to install.
“We wired a Zendesk Trigger to BoardQ in an afternoon. Now every solved ticket bumps the agent up the wallboard live, and the CSAT board keeps quality front of mind. The quiet competition keeps the queue moving without anyone having to chase it.”
Common questions.
How do I connect Zendesk to BoardQ?
Create a Zendesk Trigger or Automation that fires a webhook when a ticket is solved or a CSAT survey comes back. Point it at the BoardQ REST API, authenticate with your API key, and POST a small JSON body with the agent name and score. Prefer no-code? Use Zapier's Zendesk trigger and the Webhooks action.
Does it work with Zendesk Triggers and webhooks?
Yes. BoardQ is built around standard webhooks, so any Zendesk Trigger or Automation that fires on a ticket event - solved, status changed, CSAT received, reassigned - can POST straight to the BoardQ REST API. No marketplace app, just a native Zendesk webhook pointed at your board.
Can I track CSAT from Zendesk?
Yes. Fire a Zendesk Automation or Trigger when a satisfaction rating is received and push the rating or your rolling CSAT score to BoardQ. Rank agents on customer satisfaction, not just ticket volume, so quality shows up on the wallboard too.
What Zendesk metrics can I put on the board?
Anything Zendesk knows as a number: solved tickets, CSAT score, first reply time, full resolution time, ticket reassignments, replies sent, or tickets touched. Set the unit label ("tickets", "%", "min") to match your KPI.
Do I need a specific Zendesk plan?
Webhooks and Triggers are available across Zendesk Suite plans, so most teams can connect with built-in Triggers and webhooks. If your plan limits webhooks, route the same Zendesk event through Zapier - the JSON BoardQ receives is identical either way.
Is it free?
Yes. The free plan includes 2 leaderboards with unlimited agents, real-time updates, all themes, and REST API access - enough to put your Zendesk standings on the wallboard today. Premium starts at $8.99/month for unlimited boards and custom branding.
Your Zendesk standings can be on the wall in 60 seconds.
Free to start. Unlimited agents. No credit card. Wire up a Zendesk Trigger and watch the board update on the next solved ticket.
No setup fee · No contract · Cancel anytime