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Custom KPIs

One leaderboard. Every KPI you track.

Most leaderboards show a single number. BoardQ tracks several KPIs per person - deals, calls, CSAT, handle time - ranks by the one that matters, and shows the rest right in each row. Turn it on in settings; nothing else changes.

๐Ÿ“Š Multiple KPIs per person๐Ÿฅ‡ One metric drives the rankโšก 60-second setup๐Ÿ”Œ REST API included
Live leaderboard table with a column for each KPI - deals, calls, meetings - and one highlighted primary metric driving the ranking
โˆž
KPIs per person
1
Metric drives the rank
3
Ready-made KPI packs
$0
To get started
Why multi-KPI?

One number never tells the whole story.

Rank reps by revenue and the SDR grinding 80 dials a day looks like they're losing. Rank support by tickets closed and your highest-CSAT agent disappears. The fix isn't a second board - it's one board that ranks by the metric that matters and keeps every other KPI in view.

๐ŸŽฏ

Rank by what counts

Pick one primary metric and the board sorts by it, cleanly. The leaderboard stays unambiguous - there's exactly one number that decides the order.

๐Ÿ“Š

Keep the context visible

Every other KPI sits in the row, so a manager can see who's ahead on revenue but light on activity - or closing the most tickets at the lowest CSAT.

๐Ÿงฉ

No more board sprawl

Stop spinning up a separate board per metric. One roster, one screen, all the KPIs - far less to maintain and far easier to read on the wall.

Multiple KPIs per row

Every metric you care about, in one row.

Add as many units as you track. Each person carries a value for every KPI, shown as an aligned column or a compact pill depending on the layout - so the whole team reads one row and sees the full picture.

  • Add unlimited KPI units per board
  • Aligned columns on the ranked table and podium
  • Compact pills on bars, mosaic, arcs and bubbles
  • Values update live as you push new scores
Build your KPI board โ†’
Ranked leaderboard where each person shows several KPI values next to their name and a highlighted total
Leaderboard with one primary metric driving the ranking and a goal gauge tracking the team total
One primary metric

You choose the number that decides the winner.

Mark any KPI as the main unit and the board ranks by it - exactly like a single-metric leaderboard. The rest become context. Change your mind mid-quarter? Switch the primary metric and the board re-sorts instantly.

  • One tick sets the ranking metric
  • Sorting behaves just like a classic leaderboard
  • Switch the primary KPI anytime - no data lost
  • Primary column is visually emphasised in each row
Pick your ranking metric โ†’
KPI packs

Sensible KPIs, pre-loaded for your team.

Pick a use case and BoardQ pre-fills the units most teams track. Tick the ones you want, drop the ones you don't, and add your own on top - "Upsells", "NPS", whatever your team measures.

  • Sales - deals closed, revenue, calls, meetings booked
  • Support - resolved tickets, CSAT, first response time
  • Call center - calls answered, handle time, talk time
  • Your own - add any custom unit with a number
Start from a KPI pack โ†’
Colourful leaderboard tiles, each showing a person's primary metric plus their secondary KPIs
Use cases

Wherever a person is more than one number.

If you measure people on a mix of output and quality, a multi-KPI board keeps the whole picture on one screen.

๐Ÿ’ฐ

Sales Activity + Outcome

Rank by revenue, but keep calls, meetings and demos in view so the activity behind the number is never invisible.

๐ŸŽง

Support Quality Boards

Rank by resolved tickets while showing CSAT and first-response time, so speed never comes at the cost of quality.

๐Ÿ“ž

Call Center Scorecards

Calls answered, resolved calls, average handle time and talk time - all per agent, ranked by whichever matters this month.

๐Ÿ”—

CRM & Help Desk Feeds

Push each KPI from Salesforce, HubSpot, Zendesk or a sheet via the REST API. Every metric updates the moment the source does.

๐Ÿ…

Balanced Scorecards

Reward more than raw output. Show the mix of metrics a fair ranking actually depends on - publicly, in real time.

๐Ÿ“บ

Office TV Dashboards

Big, high-contrast KPI columns built to be read from across the floor - and they auto-refresh, no reloading.

๐ŸŽ“

Classroom & Training

Track attendance, quiz scores and participation together, then rank by whichever the lesson is about that week.

๐Ÿ‹๏ธ

Fitness & Challenges

Steps, workouts, points - several challenge metrics per member on one board, with one of them crowning the leader.

REST API

Push every KPI from the source of truth.

Don't make anyone hand-update the board. Send the primary score and every secondary KPI in one call - from your CRM, help desk, or a scheduled job. The row updates live across every screen.

  • Salesforce / HubSpot - fire on deal stage change
  • Zendesk / Intercom - push CSAT and resolution counts
  • Google Sheets / Zapier - sync KPIs on a schedule
  • Your own stack - any tool that can POST JSON
Read the API docs โ†’
push-kpis-to-boardq.sh
# Send the primary score plus every secondary KPI
curl -X POST https://api.boardq.io/v1/scores \
  -H "Authorization: Bearer $BOARDQ_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "board_id": "q4-sales-kpis",
    "participant": "Jessica Miller",
    "score": 162000,
    "kpis": { "deals_closed": 14, "calls_made": 380, "meetings_booked": 22 }
  }'
How it works

Multi-KPI tracking, without the spreadsheet.

๐Ÿงฐ Pick a use case

Choose Sales, Support or Call center and BoardQ pre-loads the units that team usually tracks.

โ˜‘๏ธ Toggle the units

Tick the KPIs you want on the board, untick the ones you don't. Add custom units for anything else.

๐Ÿฅ‡ Choose the main metric

One radio button sets the ranking metric. The board sorts by it; the rest become context columns.

๐Ÿ‘€ Live row preview

The settings panel shows a preview row as you go, so you know exactly how the board will read before you save.

๐ŸŽจ Works on every theme

KPI columns and pills inherit each theme's colours, light or dark, so they always stay legible.

๐Ÿ”Œ REST API + webhooks

Push the primary score and all secondary KPIs in a single call from any tool that can POST JSON.

๐Ÿ”„ Real-time updates

Every KPI refreshes live across all screens over WebSocket - no reloading the office TV.

โ†ฉ๏ธ Off by default

Leave Custom KPIs off and the board works exactly as before. Turn it on only where you need it.

Or keep it simple

Only need one number? Leave it off.

Custom KPIs are entirely optional. With the feature off you get a clean, single-metric leaderboard - rank, name, number. Turn it on later when one number isn't enough.

Pick a template โ†’
Clean single-metric leaderboard bar chart ranking people by one total

โ€œWe used to run three boards - revenue, dials, meetings. Nobody knew which one mattered. Now it's one board ranked by revenue with the activity right next to it. The arguments stopped.โ€

Head of Revenue Opsยท B2B SaaS, 30 reps
FAQ

Common questions.

Can I track more than one KPI per person?

Yes. Turn on Custom KPIs and add as many units as you track - deals closed, revenue, calls made, CSAT, handle time. You pick one as the primary metric, which drives the ranking; every other KPI is shown alongside each person's row.

Which metric decides the ranking?

The one you mark as the main unit. The board sorts by that single number exactly as before, so the leader is unambiguous. The remaining KPIs are context columns - they're displayed but don't change the order.

Are there ready-made KPI packs?

Yes. Pick a use case - Sales, Support or Call center - and BoardQ pre-loads sensible units (e.g. deals closed and revenue for sales; resolved tickets and CSAT for support; calls answered and handle time for call centers). Tick the ones you want and add your own on top.

Can I add my own custom units?

Yes. Beyond the presets you can add any unit you track - "Upsells", "Demos", "NPS", anything with a number. Name it, optionally make it the primary ranking metric, and it appears as a column in every row.

Do custom KPIs work on every board type?

Yes. The extra KPIs render as compact columns or pills across the layouts - podium, bars, mosaic, arcs, bubbles and the ranked table - and adapt to each theme. When custom KPIs are off, the board looks and behaves exactly as before.

How do KPI values get onto the board?

Update them by hand in the editor, or push them through the REST API from your CRM, help desk or a spreadsheet automation. Each person can carry a value for every KPI, updated live over WebSocket.

Start today

Put every KPI on one board in 60 seconds.

Free to start. Unlimited participants. No credit card. Turn on Custom KPIs only where you need them.

No setup fee ยท No contract ยท Cancel anytime