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The support team leaderboard that burns down the backlog.
Rank your help desk agents on resolved tickets, CSAT, first-response time and SLA compliance - live, on a screen the whole team can see. Pipe scores straight from Zendesk, Freshdesk, Intercom or Help Scout. Up and running in under a minute - no IT ticket, no onboarding, no contract.
The data's in your help desk. The motivation isn't.
Zendesk counts every resolved ticket. Freshdesk logs every CSAT rating. But those reports live in a tab nobody opens until the monthly review. A support team leaderboard surfaces the same numbers as a live, public ranking - and the backlog starts clearing itself.
Backlog burns down faster
Agents pull harder from the queue when resolutions show up on a shared board. A visible ranking turns ticket volume into a daily race instead of a buried metric.
Quality stays front and center
Rank on CSAT, QA score or SLA compliance - not just tickets closed. Score the outcome you actually want and let the board do the coaching for you.
Wins get celebrated instantly
A five-star survey or a tough escalation resolved deserves more than a private note. It bumps an agent up the board the moment it lands, in front of the whole team.
Put your top agents on the board - with the SLA target in plain sight.
The top three agents take the podium, the rest of the team ranks below, and a live goal gauge shows how close you are to today's resolution or SLA target. Big, readable, and ready for a wall screen or a pinned browser tab.
- Medallions and avatars for the top resolvers
- Custom KPIs - resolved tickets, CSAT, SLA %
- Live team goal gauge and daily backlog trend
- Dark theme tuned for large team screens
Every agent sees exactly where they stand against the SLA goal.
The scorecard view gives each agent their resolved-ticket count, a live progress bar toward target, and the team's daily momentum. Set daily, weekly or sprint-based goals and watch the bars fill as tickets close and CSAT comes back.
- Individual targets per agent or a shared team goal
- Progress-to-target bars with exact percentages
- Daily resolution trend and activity heatmap
- Auto-rollover at the end of each sprint or shift
Built for every kind of help desk.
From SaaS support queues to IT service desks to outsourced ticketing operations - a support team leaderboard works wherever there's a backlog to clear and an SLA to hit.
Resolved-Ticket Races
Run resolved-ticket competitions across your Zendesk, Freshdesk or Intercom queues. Watch the backlog shrink as agents compete to clear it.
CSAT & QA Boards
Rank on customer satisfaction and QA review scores so quality wins, not just speed. Reward the agents customers rate highest.
First-Response & SLA Sprints
Gamify first-response and resolution time to keep the team inside SLA during peak hours, launch spikes and busy seasons.
Help Desk Integration
Push scores straight from Zendesk, Freshdesk, Intercom or Help Scout via REST API. The board updates the moment a ticket is marked solved.
Backlog Burn-Down Drives
Clearing a ticket pile-up after an outage or launch? Spin up a short board, set a target, and rally the team around a visible burn-down.
New-Agent Ramp Tracking
Track onboarding milestones: first resolved ticket, first five-star CSAT, first solo shift. Build momentum from day one.
IT & Internal Service Desks
Bring the same competition to internal help desks. Rank on resolved requests, response time and reopened tickets across the service team.
Remote & Hybrid Support
Share the leaderboard in Slack and Teams, or embed it in Notion. Distributed agents still feel the pull of the team race.
Wire it into your help desk in three lines.
Don't make agents update the board. Don't make your ops team copy-paste numbers out of Zendesk. Push scores straight from the source of truth - a ticket trigger, an automation rule, or one curl from your terminal.
- Zendesk - fire a trigger on ticket solved
- Freshdesk - automation rule webhook on resolve
- Intercom / Help Scout - Zapier or direct webhook
- Your own stack - any tool that can POST JSON
# Fire this from your help desk webhook on ticket solved
curl -X POST https://api.boardq.io/v1/scores \
-H "Authorization: Bearer $BOARDQ_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"board_id": "tickets-resolved-this-sprint",
"participant": "Marta Nowak",
"score": 20,
"unit": "tickets"
}'Everything your help desk needs. Nothing it doesn't.
⚡ 60-second setup
Create a board, add agents, share the link. No software to install, no IT ticket, no procurement.
🔄 Real-time updates
Scores update live across every screen over WebSocket. Mark a ticket solved, the board re-ranks instantly.
📊 Quality or volume metrics
Rank on CSAT and QA score, or on resolved tickets and SLA - whatever your team is chasing this sprint.
🖥️ Embed anywhere
Drop the leaderboard into Slack, Teams, Notion or your agent intranet with a single iframe.
🎨 Custom branding
Upload your logo, pick your colors. Make the board feel like it belongs to your support org.
🔌 REST API + webhooks
Push from Zendesk, Freshdesk or anywhere. Pull standings into weekly support reviews programmatically.
🔒 Private boards
Password-protect competitions so agent performance stays inside the team.
📱 Works on every device
Agents check standings from their phone between tickets. Works in any browser, no app to install.
“We pointed the board at our Zendesk webhook and ranked the team on CSAT instead of raw ticket count. Within two weeks our backlog was down and satisfaction was up - because everyone could finally see the number that mattered. New hires ramp faster too; they can see what ‘good’ looks like from week one.”
Common questions.
What is a support team leaderboard?
It's a live ranking of your help desk agents on the metric you choose - resolved tickets, CSAT, first-response time, SLA compliance or QA score. BoardQ turns the numbers already in your ticketing tool into a public board the whole team can watch.
Which help desk tools does it integrate with?
BoardQ exposes a REST API. Push scores from Zendesk, Freshdesk, Intercom, Help Scout, Salesforce Service Cloud or anything else that supports webhooks. Zapier works too if you don't want to write code.
Which help desk metrics can I track?
Anything with a number: resolved tickets, tickets touched, CSAT, first-response time, average resolution time, SLA compliance, QA score or reopened tickets. You set the unit label ("tickets", "%", "CSAT") to match your KPI.
Won't it just reward speed over quality?
Only if you let it. Rank on CSAT, QA score or SLA compliance instead of raw volume and quality wins. Many teams run two boards at once - one for throughput, one for satisfaction - to keep both in balance.
Is it free for support teams?
Yes. The free plan includes 2 leaderboards with unlimited agents, real-time updates, all themes, and API access. Premium starts at $8.99/month for unlimited boards and custom branding.
How long does setup actually take?
Under a minute. Name the board, add agents, set the metric, share it. No procurement, no security review, no onboarding call. Connect the help desk webhook whenever you're ready.
Your support team leaderboard can be live in 60 seconds.
Free to start. Unlimited agents. No credit card. Upgrade only when you need more boards or custom branding.
No setup fee · No contract · Cancel anytime